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Returns Info

FREE RETURNS

  • We will accept all authorized returns 
  • Returns must be unworn clothing items with original tags and packaging with SKU label
  • We do not accept exchanges of any kind.
  • Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
  • Once approved we will generate the FREE UPS prepaid label, we will email you with the label attached.
  • Just print the label, attach it to any box/package and return the items.
  • You will have 7 days to send the item back for full refund once you receive the free return label.
  • Once we receive the items back we will process the return and refund the balance back to your account.
  • Please note free return labels are available for items being shipped within 48 continental states only.
  • Please contact us here black.ivory.experience@gmail.com to receive an RMA# for your return.
  • Please include your Order#, items returning, and the reason for the return.
  • Processing time is 5-10 business days after we receive the return

***All swimwear, bodysuits, intimates and jewelry are final sale and non-refundable.***