Returns Info
FREE RETURNS
- We will accept all authorized returns
- Returns must be unworn clothing items with original tags and packaging with SKU label.
- We do not accept exchanges of any kind.
- Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
- Once approved we will generate the FREE UPS prepaid label, we will email you with the label attached.
- Just print the label, attach it to any box/package and return the items.
- You will have 7 days to send the item back for full refund once you receive the free return label.
- Once we receive the items back we will process the return and refund the balance back to your account.
- Please note free return labels are available for items being shipped within 48 continental states only.
- Please contact us here black.ivory.experience@gmail.com to receive an RMA# for your return.
- Please include your Order#, items returning, and the reason for the return.
- Processing time is 5-10 business days after we receive the return
***All swimwear, bodysuits, intimates and jewelry are final sale and non-refundable.***